Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account information (such as email address, organization name)
• Authentication data (tokens, hashed API keys)
• Telemetry metadata (trace IDs, span metadata, timestamps, agent identifiers)
• Usage and operational metrics

2. How We Use Information

We use collected information to:

• Provide and operate the Service
• Analyze and diagnose system behavior
• Improve product performance and reliability
• Provide customer support
• Ensure security and prevent abuse

3. Data Retention

Telemetry data is retained only for limited periods based on configuration and operational needs. Derived insights and summaries may be retained longer than raw telemetry data.

4. Data Sharing

We do not sell Customer Data. We may share data only:

• With service providers necessary to operate the Service
• When required by law or legal process
• To protect the security and integrity of the Service

5. Security

We implement reasonable technical and organizational measures to protect data, including access controls and encryption where appropriate. No system can be guaranteed 100% secure.

6. Customer Responsibilities

Customers are responsible for ensuring that data sent to the Service complies with applicable privacy and data protection laws.

7. International Data Transfers

Data may be processed in jurisdictions other than your own, subject to appropriate safeguards.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service constitutes acceptance of the updated policy.